FAQ

  • Nope! You are not charged simply by downloading the app. You are free to navigate and explore the app to get a feel of the content within, and you are also able to watch any preview videos that are available.

    To view, edit or cancel any active subscriptions or purchases, please follow these instructions HERE

  • IMPORTANT NOTE 🙂

    If you first signed up on the website, then you will need to cancel your subscription by logging into your account on the website here: https://watch.dailythrive.app/help/articles/how-do-i-cancel-my-subscription

    If you signed up via an in-app purchase, then all in-app subscriptions are managed by Apple, Google, and Roku.

    To cancel your in-app subscriptions please follow the instructions for your device below:

    If you signed up within an Apple iOS or Apple TV app, follow the steps here: https://support.apple.com/en-us/HT202039

    If you signed up within a Google Play/Android app, follow the steps here: https://support.google.com/googleplay/answer/7018481

    If you signed up within the Roku channel, follow the steps here: https://support.roku.com/article/208756478-how-do-i-manage-or-cancel-a-subscription

    If you signed up with Amazon, follow the steps here: https://www.amazon.com/gp/help/customer/display.html?nodeId=GDT2SXJJ7K49JKYE

  • You can start the Free Trial by signing up and creating your account when tapping on a video, Ebook, PDF or other item.

    The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.

    To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.

    Once you’ve created your account, the Free Trial will start automatically and for the period stated (i.e. 7 days, 14 days etc), you will be able to access all the parts of the app that are included within the Free Trial.

    Subscription payments will automatically renew unless deactivated at least 24-hours before the end of the current cycle. Your account will be charged for renewal at least 24-hours prior to the end of the current cycle.

    Any unused portion of your free trial will be forfeited upon payment. Cancellations are incurred by disabling auto-renewal. Must cancel before the 7-day free trial period to avoid being charged.

  • The free trial will automatically start when you sign up for the first time.

    All you need to do is create an account by entering your details and accept the terms of service and privacy policy agreement.

    Your Free Trial will then automatically begin and you will be able to enjoy everything the app has to offer!

  • To sign-up you simply need to create an account by following the colored buttons that appear when you try to access a locked item of content (i.e. a video, Ebook, PDF etc).

    When you tap on a locked item, you will be prompted with any subscription and purchase options. If the subscription, purchase or membership also includes access to the content on a website, you will receive an email with the information to log in online.

    You can reach the Daily Thrive by Vicky Justiz website here:
    https://watch.dailythrive.app/browse

  • **Only applies if a subscription option is available. The great news is you are only charged once your Free Trial has finished! Once it’s finished, you will automatically be charged for the first subscription period.

    To stop the subscription from automatically billing, you must cancel your subscription before the last day of the Free Trial.

    To view your Free Trials and manage or cancel your in-app subscriptions, please select the, “How do I cancel my subscription?”, tab above.

  • If you can’t see a purchase option for the individual item (i.e. video, Ebook, PDF), then it is not an option. 🙂

  • The item (i.e. video, Ebook or PDF) that you are trying to view is locked and belongs to an in-app subscription or purchase.

    You can only unlock it by signing up and creating an account. When you initiate the Free Trial, it will automatically start when you create an account for the first time.

  • Yes! Once you have signed up you can download any item of content by using the “cloud icon” after selecting the video. You may also download the video to the app by “holding down” on the video and selecting “download”.

    The item will begin downloading with a progress bar below. Once that is completed, you will now be able to view that item anytime, anywhere without internet.

  • If you signed up on the iOS app or Apple TV, and would like a refund:

    You have to request it through Apple: https://support.apple.com/en-us/HT204084

    If you signed up on the Android app or Android TV, and would like a refund:

    You have to request it through the Play Store: https://support.google.com/googleplay/contact/play_request_refund_apps

    • If you signed up on the Roku app, and would like a refund:

    You have to request it through Roku: https://support.roku.com/contactus

    • If you signed up on the Amazon Fire TV app, and would like a refund:

    You have to request it through Amazon: https://www.amazon.com/gp/help/customer/contact-us

    • If you signed up on the web and would like a refund:
    Contact us here- [https://watch.dailythrive.app/help/articles/how-do-i-cancel-my-subscription] and we will review your request. This is the only subscription type our support team is capable of refunding.

  • To use AirPlay and Chromecast, make sure you are within range and connected to the devices or network.

    When you’re playing a video inside the app, look for the icon of the device you’re trying to connect to in the bottom right of the video.

    Press the icon it will connect! If it doesn’t, please check your connections.

  • Yes. Simply download the app from the App Store for that device, and log in using your account.